Stop chasing shipping exceptions.
Vigil handles them for you.
An autonomous agent that calls your carriers, files claims, handles returns, and updates your customers — automatically. Your ops team gets their mornings back.
Launching Fall 2026
No spam. We'll only reach out when we're ready.
Sound familiar?
These are the moments that drain your team. Vigil makes them go away.
A customer emails asking where their order is. You had no idea there was a problem.
You spend 20 minutes on hold with UPS resolving something that should have been caught 2 days ago.
Your ops person's entire morning is gone chasing shipment exceptions manually.
Vigil isn't a dashboard with alerts. It's an agent that does the work.
The kind of work your ops team is doing right now — except the agent does it 24/7, in parallel, across every shipment.
Calls the carrier
Sits on hold with UPS, FedEx, and DHL. Gets answers. Opens tickets. Escalates when needed.
Files claims
Lost or damaged package? Vigil files the claim with the right documentation and tracks it to resolution.
Handles returns
Return to sender, refused delivery, RMAs — Vigil intercepts, reroutes, and closes the loop.
Updates your customer
Drafts and sends the on-brand email with the new ETA, the apology, the tracking link. Logged in your CRM.
Vigil works while you sleep
Four quiet steps. The work happens in the background, the way it should.
Connect your stack
Plug in Shopify, FedEx, UPS, Shippo, Pirate Ship, Extensiv, Stord and more. Vigil pulls in every order and tracking number.
The agent watches everything
Every shipment, every carrier event, every status change. Stalled, lost, customs, return to sender — caught the moment it happens.
The agent resolves it
Vigil calls the carrier, files the claim, processes the return, reroutes the package, and updates your customer — before you open the dashboard.
The agent learns your playbook
Resolve one exception your way and Vigil remembers. Next time it happens, the agent handles it exactly how you would — without asking.
A dashboard for the work the agent is already doing
You don't operate the dashboard — you watch it. Awaiting transit, in transit, exceptions. Every parcel across every carrier, with the agent's actions logged against each one.
Every action the agent took, in plain English
Open any exception and see exactly what Vigil did and when — "called UPS", "emailed the customer with a new ETA", "flagged for ops review". No black box. No guessing.
- Full timeline of agent + human actions
- Customer emails, carrier calls, claims — all logged
- Take over with one click when you need to
Just ask. Vigil answers — and acts.
Skip the carrier portals, the on-hold music, the spreadsheets. Ask Vigil anything about any shipment and it answers in seconds. Tell it what to do and it does it.
Plugs into the tools you already ship with
Vigil connects to your store, your carriers, and your shipping platforms to pull in every order and tracking number — automatically.
Built by an operator who got tired of finding out about shipping problems from angry customers.
We ship to 4,000+ foodservice locations across the US and Canada. After years of manually chasing carrier exceptions, we built Vigil to handle it automatically. Now we're opening it up to other businesses tired of the same problem.
Be the first to know when we launch
Launching Fall 2026
We're onboarding a small group of businesses in our first cohort. No enterprise contracts. No 6-month implementation. Connect your accounts and Vigil starts working the same day.
We'll never spam you. Just a heads up when we're ready.